Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Each help request you submit to us will be responded to within maximum one hour. If your support ticket or email calls for further assistance from a system administrator, we will timely forward it and leave a comment to notify you that your issue is being worked on. If you make use of our Managed Servers package, all of the server administration tasks included there will be executed at a time of your liking.

  • Top quality support service

  • An Exceptional Support Service

  • We’ll be online for you 24–7–365 to reply to any queries that you may have connected to our Web Control Panel and any of the applications that we have preinstalled for you on the dedicated hosting server. In case you also require support with server management tasks, you can check out our Managed Servers package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, plus installation and troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Control Panel is pre–installed for every dedicated server. Among its functions is a very convenient integrated knowledge base that will walk you step by step on all the actions that you can carry out. The majority of help articles also video versions that demonstrate all the operations that you can perform in a highly illustrative manner. You can find all the how–to articles and the video tutorials in the upper right corner of each Web Control Panel section.